Returns & Refunds Policy
This policy explains how to request a return or warranty claim for items purchased from Badger Truck & Refrigeration, Inc. (BTRAC). It applies to orders placed on our website and to follow-up support related to those orders. We publish this policy in an easy-to-find location so you can review it before checkout.
1) RMA required for every return
- All returns must have prior authorization (RMA number)—no exceptions.
- Include a copy of the RMA inside the box and mark the RMA on the outside of the carton or pallet.
- Returns received without an RMA may be refused or assessed a $75 administrative fee.
2) How to request an RMA
Have the following ready:
- Invoice number and date (to confirm eligibility and any warranty coverage)
- Part number(s) and quantity
- Reason for return: (ordering error, shipping error, pricing error, defective, etc.)
- Contact info: for updates
Return requests must be submitted within 12 months of the purchase date. After 12 months, requests may be denied.
3) Packaging, freight & risk of loss
- Tag each part with your name, part number, reason for return, and RMA number.
- Use original packaging if available, or equivalent protective packaging. Improper packaging may be refused.
- Return freight is prepaid by the customer unless BTRAC authorizes otherwise in writing.
- The risk of loss remains with the customer until the return is received and inspected. We recommend insured and trackable shipping.
- If an item is damaged in transit back to BTRAC, file a carrier claim and provide photos.
4) New (non-defective) merchandise returns
- Pack service parts separately from defective items and mark the RMA on the carton.
- Include a copy of the RMA and the invoice number and date.
- Non-stock or custom items are reviewed case-by-case and may not be returnable.
- A 25% restocking fee applies to eligible returns that are not defective.
- Returned items must be unused, uninstalled, and resalable, with all components included.
5) Warranty returns
Warranty periods
- Remanufactured parts: 90 days from purchase date.
- New service parts: 12 months from purchase date.
Not covered
- Alteration, neglect, misuse, accident, or improper service or installation
- Improper or missing maintenance
- Compressors showing signs of seizure due to insufficient lubrication
- Stripped threads
Processing requirements
- Tag each item with the specific defect and the date it occurred.
- Pack warranty returns separately from non-defective returns.
- Compressors must be capped (warranty will be denied if uncapped).
- Heater cores must be fully flushed of coolant (a cleaning fee may apply if not).
- Include a completed warranty claim form.
All warranty returns are processed under the manufacturer’s warranty specifications and guidelines; the manufacturer’s evaluation governs the outcome.
6) Authorization window
Each authorization (RMA) is valid for 60 days from the issue date. Returns received after the authorization window may be denied or restocked at our discretion.
7) Errors (ordering, shipping, pricing)
Requests for returns due to ordering, shipping, or pricing errors are acceptable. For shipping issues, provide photos and the packing slip if a shipment is incorrect, short, or damaged upon arrival.
8) Inspection, credits & refunds
- Returns are inspected upon receipt
- Approved refunds are issued to the original payment method (or as store credit if you prefer).
- Please allow 5–10 business days after inspection for the refund to post with your payment provider.
- We may adjust the refund for missing parts, damage, non-resalable condition, or cleaning fees (e.g., coolant remaining in heater cores).
9) Non-returnable items (typical examples)
- Custom or special-order items (unless approved in writing)
- Installed electrical components or parts that show signs of installation/use
- Items not returned in resalable condition (If unsure, ask us before returning.)
10) Your rights & governing law
This policy operates to the extent permitted by applicable law and does not waive any consumer rights that cannot be limited by contract. Some states grant additional rights on returns, warranties, or disclosures; if such laws apply to your order, we will comply.
11) Changes to this policy
We may update this policy from time to time. We will post the “Last updated” date at the top. If changes are material, we may provide additional notice.
12) Contact
To request an RMA or ask questions: